Shipping Information

Customer Service

 

 We at White Sage  want  your online experience, simple and successful. We have created an ordering, shipping and payment process to make your shopping easy.

We ship internationally.


Ordering

White Sage products are subject to availability. Once you place an order you will receive a notice of confirmation via e-mail. Your products will be sent to you after you complete an order form with your payment details included. After the e-mail confirmation is forwarded this commences the legally binding agreement between you and White Sage and therefore will commence the terms and conditions.

The prices quoted on this website are in Australian Dollars.

Order Methods

Online Order form online and Secure Payment Options


Email Send us an email with your order

 

Payment Options

Online PayPal  (Visa, Master Card)

Bank Deposit

Deposit the amount to: 

Kara Imports
St George Bank
BSB 112-879
Account 057639104

Shipping and Freight

 We sends all orders by Australia Post. The shipping choice for online orders shipped internationally is AirMail. The shipping time for Australia wide will be 2 to 7 days. We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.


Shipping time to countries outside Australia varies. It normally takes 5 to 15 business days.

Shipping Rates

Australia

Order Shipping Rate
Under $50 $8.80
$50 + Free


New Zealand/Asia

Order Weight Shipping Rate
Under 249gm $8.80
250gm -499gm $11.50
500gm-749gm $14.50
750gm- 1kg $15.00
1kg + Ask for a quote

 

Europe

Order Weight Shipping Rate
Under 249gm $10.00
250gm -499gm $17.00
500gm-749gm $24.00
750gm- 1kg $30.00
1kg + Ask for a quote

 

United States

Order Weight Shipping Rate
Under 249g $10.50
250g -499g $15.00
500g-749g $22.00
750g- 1.249 $28.00
1.250g + Ask for a quote

Import tax or duty might be charged by customs if products are shipped to countries other than Australia, and this will paid by the customer.Upon request, we will offer insurance or use other shipping carriers. If there are extra costs, we will contact you. 

Out of Stocks and Backorders

 In the unlikely event that one of the product you ordered is not in stock, you will be immediately notified by e-mail. We will ship the remainder of your order and ship the balance when it becomes available( no additional charges). You can also cancel the product which is out of Stock and we refund the amount back to you. 

Returns Policy 

We want you to be happy with the purchase. If you are not satisfied with an item or it has been damaged on arrival, please contact us within 10 days. We can be contacted on 041 998 6162 or email . Please note that original shipping or return shipping cost will not be refunded. 

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Copyright  2008© KaRa Imports, NSW
 sales@whitesage.com.au
The Website was Updated August 2016